FAQ

​How Do I Place An Order?

 

It's easy, just place your order here on our website!  All Payment information is secured via Wix and encrypted.  You will immediately get a email confirmation of your order, and as soon as your items ships we'll email you USPS priority mail tracking information.  Unless otherwise stated via a banner on our home page (such as a "we are on vacation" banner) and so long as your order is placed  before 10:00AM Eastern Time, your item will ship the same day your order is placed  (except weekends and holidays). 

Are these Genuine Brand Name Paramotor Propellers?

Yes!  These are not knockoff products, these are genuine E-props imported from France and Helix Props imported from Germany. We don't recommend using unauthorized propeller brands on your paramotor as long term damage may result and performance may diminish.  You have noticed our prices on genuine authorized brands are extremely competitive, so there is no need to save a buck with an unauthorized brand or a wooden propeller.  

 

Are these Propellers Actually In Stock at Your Location?

Yes of course!  If the online store shows the propeller is available, then the propeller is in stock and ready to ship to you from our Florida USA location. Our web store will not allow you to order the propeller if we do not have it in stock at our location in Florida.

What if Your Webstore Shows the Propeller I want to order as "Not In Stock" or I want a propeller that is not listed in your store?

Please send an email to info@oneupadventures.com or call/text 1-833-BE-ALIVE and we'll respond with an estimated delivery date and we'll process your order outside of the web store.  Typically "not in stock" propellers will take 2 weeks to arrive to your door because they ship to us from Europe.  We can special order any propeller listed on the E-Props website. 

 

Can I Buy Propellers Directly From E-Props or Helix through their WebStore?

 

Yes, of course you can! In this case you will pay the same price (after currency conversion) as if you had ordered the propeller from us, however your propeller may take up to two weeks or more to arrive at your door and you may also be responsible for any import duties and customs processing fees.  The advantage of ordering through ParamotorProps.com is that for the same price you will receive your new propeller in just 1-4 days and not have to worry about the rest!

Shipping

 

All propeller orders from our web store ship via USPS priority mail from Florida for free, and typically arrive within 1-4 days depending on your location and distance from Florida.  If you want a faster method of shipping such as overnight service please contact us for a quote at info@oneupadventures.com or call/text 1-833-BE-ALIVE.  We typically do not ship on Saturday or Sunday unless special arrangements are made.   We ship only to USA and FPO/AEO addresses.  We do not ship to countries outside the USA. 

 

​Secure Ordering & Payment Options

 

Your payment information is secured the Wix.com web-store. We do not see your payment data.  If you are still uncomfortable about using our e-commerce interface, please call/text us at 1-833-BE-ALIVE or email info@oneupadventures.com for alternate payment methods. 

Returns & Refunds - 100% Customer Satisfaction Guarantee

 

If you are not satisfied in anyway with your new propeller, you may return it to us in "like new" condition for a full refund.  Call/Text us at 1-833-BE-ALIVE or info@oneupadventures.com for your return authorization. 

What if my Propeller Arrives Damaged?

We are meticulous to pack your propeller in a manner to prevent damage during shipping, but sometimes life happens.  If your propeller is damaged in shipping, please send us photos of the original packaging and the damage and we will send you a new propeller right away.  Do not install a damaged propeller on your paramotor! Damage claims must be made within 48 hours or receiving your shipment.  Damage claims are invalid if the propeller has been installed on your paramotor, so please inspect your new propeller carefully before installing it.  Damage to the propeller due to improper installation such as over/under torquing bolts, improper bolts, or improper spacers is not our responsibility.  All shipments are insured with USPS, so we need detailed photos of the original packaging in order to make an insurance claim.  We will send you a return shipping label so you may return the complete damaged propeller to us. 

Price Match Guaranty

If you show us proof that another authorized reseller in the USA is advertising one of our propellers for less than our advertised price (including any shipping they may charge because our shipping is free) we will gladly match their price!

2019 ParamotorProps.com powered by One Up Adventures LLC   www.oneupadventures.com

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